Support & FAQ
How can we help you?
Yes. All our day trips include door-to-door pickup and drop-off at your Krakow hotel. We confirm the exact time the day before.
Yes. Our guides are locally licensed and our drivers speak English. Tours are available in English, and other languages on request.
Entry tickets (where applicable), air-conditioned transport, guiding and headsets. No hidden fees — the price you see is the full price.
Yes, free cancellation is available. You’ll see the exact terms during booking and in your confirmation.
You can book and pay securely online by card. Your confirmation arrives by email immediately.
Yes — bring photo ID. The Memorial checks names at entry for security reasons.
Most are. Auschwitz-Birkenau is recommended for ages 14+. Contact us for family advice on any tour.
Yes. We offer private and VIP options for every destination. Message us on WhatsApp for a tailored quote.
From your hotel. We pick you up door-to-door in central Krakow — there’s no meeting point to find. If your hotel is outside the central zone, just message us and we’ll arrange a solution.
A typical Auschwitz-Birkenau day trip takes around 6–7 hours including return transport from Krakow. Your confirmation shows the exact pickup time and duration.
Our standard tours are guided in English. Other languages are available on request — message us before booking and we’ll do our best to arrange it.
Booking online secures your spot, locks in the price and guarantees availability — popular dates sell out, especially in summer. You’ll get instant confirmation by email.
Your driver tracks your flight, so a delay is never a problem — they’ll be waiting when you land. Just give us your flight number when you book.
Yes. We arrange tours for couples, families and larger groups, with vehicles to match. For groups, message us on WhatsApp for a tailored quote.